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Canine Trails
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Privacy Policy

Canine Trails Privacy Policy


Our contact details 

Date Completed: 30/11/2021

Name: Sophie Mottram

Address: 14 Arlington Road, Brockworth, GL3 4GB

Phone Number: 07530838100

E-mail: sophie@caninetrails.co.uk


The type of personal information we collect 

We currently collect and process the following information:

·  Personal identifiers, contacts and characteristics (for example, name and contact details)

·  Details about your pet 

·  Your chosen vet clinics’ details 

·  Your signature


How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·  The completion of our website contact form 

·  The completion of our client registration form 


We use the information that you have given us in order to provide the adequate care for your pet, contact you in any emergency situations, provide booking details, sending invoices and keep in touch about any updates or changes to our services.


We may share this information with your veterinary practice in the event of an emergency. 


Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a)  Your consent. You are able to remove your consent at any time. You can do this by contacting sophie@caninetrails.co.uk

(b)  We have a contract of service in place

(c) We have a vital interest.

(d) We need it to perform a public task.

(e) We have a legitimate interest.

How we store your personal information 


Your information is securely stored 14 Arlington Road, Brockworth, GL34GB.  


We keep personal identifiers and contact information (customer registration forms) for as long as you are a ‘active’ customer with us. If no services have been booked after 1 year, you’ll be logged as ‘inactive’ and your records deleted. We will then dispose of your information by shredding any printed records and wiping any digital copies from our system. 


Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.


You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.


Please contact us at sophie@caninetrails.co.uk if you wish to make a request.


How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at sophie@caninetrails.co.uk


You can also complain to the ICO if you are unhappy with how we have used your data.


The ICO’s address:  

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk


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